Chargeback Analyst

Are you detail-oriented, analytical, and eager to start your career in finance? Join our team as a Chargeback Analyst and help us protect our client’s business and customers by investigating and resolving payment disputes.

What You’ll Do:

As a Chargeback Analyst, you’ll play a key role in managing credit card transaction disputes. You’ll:

• Investigate Disputes: Investigate and respond to chargeback claims from banks and payment processors, collect and compile supporting documentation to dispute invalid claims.
• Communicate with Banks: Collaborate with financial institutions to resolve disputes efficiently.
• Collaborate with customer service, fraud prevention, and legal teams to resolve complex cases.
• Monitor chargeback trends and escalate recurring issues, identify patterns in disputes to help prevent future fraud.
• Maintain accurate records of all disputes and resolutions.
• Ensure compliance with industry standards and card network rules (Visa, Mastercard, Amex, etc.).

What We’re Looking For:

We welcome both experienced professionals and recent graduates who are ready to grow into the role. You’ll thrive here if you have:

• Strong Analytical Skills: You enjoy working with data and solving problems.
• Clear Communication: You can express ideas confidently in English and Hungarian, both written and spoken.
• A Curious Mindset: You’re eager to learn and adapt in a fast-paced environment.
• Basic Understanding of Finance: A degree in finance, business, or a related field is a plus—but not a must.
• Interest in Risk & Compliance: Familiarity with card rules or fraud detection is helpful, but we’ll support your learning.

Joining our team as soon as possible will be a significant advantage, as it allows us to continue meeting the demands of our client’s financial operations and fraud prevention efforts effectively.

Why Join Us?

• Gain hands-on experience in financial operations and fraud prevention.
• Work in a collaborative, supportive team environment.
• Opportunity to work in a hybrid structure (2 day/week office day).
• Acquire a competitive salary package.
• Access training and development opportunities to grow your career.
• Well-being support services (private health care, sports opportunities, mental well-being program, coaching).